Elements and Performance Criteria
- Articulate and authorise investigations strategy
- Investigations strategy is linked to objectives of the organisation's overall compliance strategy
- Strategy is used to communicate the roles of staff in investigations including their functions, responsibilities and rights
- Policy and procedures are developed to enable staff to conduct successful investigations and meet organisational objectives
- Guidelines are developed to assist decision making on whether particular investigations should be conducted in-house or through other avenues
- Documented organisational procedures for handling investigations are included in guidelines
- Staff training and maintenance of standards are addressed in the development of the guidelines
- Evaluate process of investigations
- Scheduled times for evaluation and review are established in accordance with organisational policy and procedures
- Consultation, review and development processes are developed and communicated in accordance with organisational policy and procedures
- Quality assurance review programs are established to ensure the integrity of policy and procedures is maintained or enhanced
- Data from performance measures is used to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation
- Recommendations to improve organisational guidelines are compared with legislative and judicial standards, to improve consistency with external benchmarks
- Statutory reporting obligations are managed in accordance with organisational policy and procedures
- Evaluate outcomes of investigations
- Resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations are reported on and analysed for improvement
- Strategic directions are amended where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed
- Handle complaints
- Authorise investigations
- Authority levels are determined to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements
- Decisions regarding the allocation of investigative tasks to internal or external investigation personnel are based on organisational guidelines
- Any request for authorisation by senior management is accompanied by sufficient information to facilitate effective and timely decision making
- Change strategic direction of investigations
- Build links at policy level with other organisations and policy makers
- Opportunities for liaison with other investigations managers are used to extend knowledge and improve links within the profession
- Staff are encouraged to build relationships with peers in other organisations
- Opportunities are taken to promote the organisation and the investigations profession with policy makers and the public
- Relationships with other key law enforcement agencies and standards setting organisations are established and maintained
- Relationships with other relevant stakeholders are established and maintained
- Articulate and authorise investigations strategy
- Investigations strategy is linked to objectives of the organisation's overall compliance strategy.
- Strategy is used to communicate the roles of staff in investigations including their functions, responsibilities and rights.
- Policy and procedures are developed to enable staff to conduct successful investigations and meet organisational objectives.
- Guidelines are developed to assist decision making on whether particular investigations should be conducted in-house or through other avenues.
- Documented organisational procedures for handling investigations are included in guidelines.
- Staff training and maintenance of standards are addressed in the development of the guidelines.
- Evaluate process of investigations
- Scheduled times for evaluation and review are established in accordance with organisational policy and procedures.
- Consultation, review and development processes are developed and communicated in accordance with organisational policy and procedures.
- Quality assurance review programs are established to ensure the integrity of policy and procedures is maintained or enhanced.
- Data from performance measures is used to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.
- Recommendations to improve organisational guidelines are compared with legislative and judicial standards, to improve consistency with external benchmarks.
- Statutory reporting obligations are managed in accordance with organisational policy and procedures.
- Evaluate outcomes of investigations
- Resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations are reported on and analysed for improvement.
- Strategic directions are amended where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.
- Handle complaints
- Authorise investigations
- Authority levels are determined to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.
- Decisions regarding the allocation of investigative tasks to internal or external investigation personnel are based on organisational guidelines.
- Any request for authorisation by senior management is accompanied by sufficient information to facilitate effective and timely decision making.
- Change strategic direction of investigations
- Build links at policy level with other organisations and policy makers
- Opportunities for liaison with other investigations managers are used to extend knowledge and improve links within the profession.
- Staff are encouraged to build relationships with peers in other organisations.
- Opportunities are taken to promote the organisation and the investigations profession with policy makers and the public.
- Relationships with other key law enforcement agencies and standards setting organisations are established and maintained.
- Relationships with other relevant stakeholders are established and maintained.